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If you receive your refund request, the order is in You will not be able to cancel this window period or your order has been sent. Another situation(Can not cancel and no refund) : If your order has generated a logistics and transportation number, we need a certain time to put the order information in your order information and send an email notification to you that there will be a 24-hours processing period. After your order is sent out, it cannot be canceled.
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Orders canceled 48 hours after payment confirmation will be eligible for a refund, including full shipping costs. Orders canceled 24 to 48 hours after payment confirmation will be eligible for a partial refund, including full shipping costs and 50% of the product purchase price. Orders canceled within 24 hours after payment confirmation will be eligible for a full refund By Personalized customization / Custom size (*Note: After the logistics number is generated, it is usually 24-48 hours before the specific record can be queried through the logistics company website, please respect the patience of customers)Ģ. Another situation(Can't cancel and no refund): If your order has generated a logistics and transportation number, we need a certain time to put the order information in your order information and send an email notification to you that there will be a 24-hour processing period. After the order the products were sent, it will not be possible to cancel and refund again. Special: If we cannot deliver the order or wait for more than 2 months and the order is not shipped, we will accept a full refund request application. Orders canceled 48 hours after payment confirmation will no longer be eligible for a refund, including shipping fees also no refund. Orders canceled 24 to 48 hours after payment confirmation will be eligible for a partial refund, including full shipping costs and 60% of the product purchase price.
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If you’ve checked all things well done and you still haven't received your refund money to your account yet, please contact us at (Only received an e-mail by refund) and subject please write: Your order No. + Refund hasn't received it.
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